Author page: Fathy Mohamed

At our outsourcing company, we understand that our employees are the backbone of our success. We have implemented a range of initiatives and programs to foster a supportive and employee-centric call center In the digital age, customer service has evolved beyond call centers and email responses. Companies are now harnessing the transformative power of automation…

As an employer, it’s important to keep your employees productive and motivated. Here are some tips and tricks to help make your employees more efficient:   Set clear goals and expectations: Make sure your employees are crystal clear on what is expected of them. Having goals and expectations can help employees prioritize their tasks and…

There are numerous benefits if the environment in call center industry is good. Here are some of them:     Decreased Stress: A positive work environment can help reduce stress levels among call center employees. This can result in fewer sick days, lower turnover rates, and increased productivity.  Improved Customer Service: When call center employees…