Technical Support for
Smart Security Solutions
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Customer Care
Customer Care
Helping Customers Feel Safe, Informed, and Confident.
In a connected world, customers expect smart security products to work flawlessly — and when they don’t, they want quick, reliable help. CXperts delivers multilingual, multichannel technical support tailored specifically for smart home and IoT devices, including surveillance cameras, alarm systems, sensors, access control, and more.
From unboxing to setup, troubleshooting, and advanced configuration, we ensure your end-users feel supported at every step. Our skilled agents not only resolve issues efficiently but also educate users, reduce returns, and reinforce brand trust.
What We Offer
Product Setup & Onboarding
Step-by-step walkthroughs for new users — from app installation and Wi-Fi configuration to firmware updates and feature activation.
Technical Troubleshooting
Resolution of common and complex issues such as connectivity problems, device pairing, system errors, video/audio glitches, and more.
Mobile App Support
Assisting users with mobile application features, push notifications, privacy settings, remote viewing, and user permissions.
Live Support Across Channels
We offer tech support via voice, chat, email, and social — ensuring your customers get help how and when they prefer.Privacy & Security Guidance
We educate users on security features, encryption, data protection settings, and how to use devices responsibly.
Warranty & Returns Assistance
Smooth handling of warranty claims, replacements, and return-related questions, reducing friction and improving customer satisfaction.
Upselling & Feature Education
Our agents are trained to introduce advanced features, product bundles, or subscription upgrades where appropriate — increasing lifetime value.
CXperts is your trusted partner in outsourced customer experience solutions. With a strong foundation in the call center and telesales industry.
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Fell free get in touch with us via phone or send us a message
phone: +20 1121219269
email: contact@cxpertseg.com
